What is the PSTN Switch Off?

The Public Switched Telephone Network (PSTN) is the traditional copper wire phone network that has served the UK for decades. BT Openreach is switching off this network by 2027, replacing it with digital, internet-based phone systems.

This means traditional phone lines, ISDN lines, and analogue phone systems will no longer work. Every business in Northern Ireland will need to migrate to VoIP (Voice over Internet Protocol) or other digital phone solutions.

Why is This Happening?

The PSTN network is outdated technology that's expensive to maintain. The switch to digital phone systems offers:

• Better reliability - Modern digital networks are more robust
• Lower costs - Reduced infrastructure maintenance
• Advanced features - VoIP offers capabilities impossible with traditional lines
• Future-proofing - Digital systems can evolve with technology

What Does This Mean for Your Business?

If your Northern Ireland business currently uses:

• Traditional phone lines (PSTN)
• ISDN lines for multiple calls
• Analogue phone systems
• Fax machines on phone lines
• Card payment terminals on phone lines
• Alarm systems connected to phone lines

You'll need to upgrade to digital alternatives before the switch off.

The Benefits of Switching to VoIP

While the PSTN switch off is mandatory, it's actually an opportunity to upgrade your business communications with better features and lower costs:

Cost Savings

• Up to 60% reduction in phone bills
• Free calls between office locations
• No line rental charges
• Predictable monthly costs

Advanced Features

• Mobile apps - use your business number on your mobile
• Call recording for compliance and training
• Voicemail-to-email with transcription
• Auto-attendant and call routing
• Conference calling and collaboration
• CRM integration and click-to-dial
• Real-time call analytics

Flexibility

• Work from anywhere - office, home, or on the road
• Easy to add or remove users
• No physical infrastructure to maintain
• Disaster recovery built-in

How to Prepare for the Switch Off

1. Assess Your Current Setup

Identify all devices and systems that use traditional phone lines:

• Phone systems and handsets
• Fax machines
• Card payment terminals
• Alarm systems
• Door entry systems
• Lift emergency phones

2. Check Your Broadband

VoIP requires reliable internet connectivity. Ensure you have:

• Sufficient bandwidth for voice calls
• Quality of Service (QoS) for voice priority
• Backup connectivity for resilience

3. Choose a VoIP Provider

Select a provider that offers:

• UK-based support (ideally Northern Ireland)
• Proven reliability and uptime
• Security certifications (ISO 27001, GDPR)
• Features that match your business needs
• Transparent pricing with no hidden costs

4. Plan Your Migration

• Keep your existing phone numbers (number porting)
• Schedule installation during quiet periods
• Train staff on new features
• Test thoroughly before going live

Common Concerns Addressed

"What if my internet goes down?"

Modern VoIP systems include failover options:

• Automatic call forwarding to mobile phones
• 4G/5G backup connectivity
• Multiple internet connections for redundancy

"Will call quality be as good?"

With proper broadband and QoS configuration, VoIP call quality typically exceeds traditional phone lines. HD voice codecs provide crystal-clear audio.

"Can I keep my phone numbers?"

Yes! Number porting allows you to keep your existing business phone numbers when switching to VoIP.

"What about emergency calls?"

VoIP systems support 999/112 emergency calls. Your provider will register your location for emergency services.

Why Choose Drakos Systems for Your Migration?

As a Northern Ireland-based provider with over 20 years of experience, we offer:

• Local Support - Belfast-based team who answer the phone
• ISO 27001 Certified - Enterprise-grade security
• Proven Experience - Hundreds of successful migrations
• Comprehensive Service - From planning to training
• No Surprises - Transparent pricing and project management

Take Action Now

Don't wait until the last minute. The PSTN switch off is happening, and providers will be busy as the deadline approaches. Start planning your migration now to:

• Avoid the last-minute rush
• Get better pricing and availability
• Allow time for proper planning and testing
• Start benefiting from VoIP features sooner