Training & Resources

Access comprehensive training materials, video tutorials, and user guides to get the most from your Drakos Systems solutions.

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Drakos Business Academy

Watch our video tutorials and training content

Visit Our YouTube Channel

VoIP Platform: Telavox Flow

Drakos Systems partners with leading VoIP providers to deliver the best business communication solutions. One of our featured platforms is Telavox Flow, a powerful cloud-based phone system.

About Telavox

Telavox is a leading European cloud communications provider, offering enterprise-grade VoIP solutions with advanced features including:

Desktop and mobile softphone applications
Call centre software with real-time metrics
Microsoft Teams integration
CRM integrations (1000s of apps)
Call recording and analytics
WhatsApp Business integration

Note: Drakos Systems offers multiple VoIP platforms to suit different business needs. Contact us to discuss the best solution for your organisation.

Watch Telavox Introduction Video

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Cloud-Based

Enterprise VoIP

Telavox Flow Video Tutorials

Learn how to use the Drakos Flow Softphone system (powered by Telavox) with our step-by-step video guides.

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How to Change Call Profiles

Learn how to switch between different call profiles in the Drakos Softphone (Telavox Flow system).

Watch on YouTube

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How to Transfer a Call

Step-by-step guide on transferring calls using the Drakos Softphone (Telavox Flow system).

Watch on YouTube

Note: Videos open in YouTube. For more tutorials, visit our YouTube channel.

Downloadable User Guides

Download comprehensive PDF guides for your Drakos Systems equipment and software.

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Drakos Flow System User Guide

Complete guide for the Drakos Flow VoIP system (Telavox). Includes desktop and web client instructions, call management, and advanced features.

Download PDF Guide

PDF • 2.9 MB

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Yealink Desktop Phones User Guide

Complete user guide for Yealink IP desktop phones. Learn how to make calls, transfer calls, use voicemail, and configure phone settings.

Download PDF Guide

PDF • 1.1 MB

Additional Training Resources

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Multiple VoIP Platforms

We support and provide training for various VoIP platforms including Telavox, and other leading providers to match your business requirements.

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AI Meeting Assistant

Learn how to leverage AI-powered transcription, summaries, and call analytics to boost productivity.

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WhatsApp Business Integration

Integrate WhatsApp messaging with your business communications platform for seamless customer engagement.

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Call Centre Metrics & Analytics

Master your call centre dashboard, understand key metrics, and optimise team performance.

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Security Best Practices

Essential cybersecurity training and compliance guidelines for your team.

Need Additional Support?

Our support team is here to help. Contact us for personalised training sessions or technical assistance.

Support Contact

Email: support@drakos-systems.co.uk

Phone: 02890 184 600

Available Monday - Friday, 9:00 AM - 5:30 PM

Request Personalised Training